Insurance Industry Labor Market Study Shows Slowing Turnover and Modest Hiring Growth

NewsData.io · United States · Aug 27, 2026

A Q3 survey by The Jacobson Group and Aon found that 49% of U.S. insurers plan to increase headcount over the next 12 months, though experts note hiring is largely driven by backfill rather than growth. Voluntary turnover averaged 5.3% over six months — well below the 12-month average — signaling workforce stability that may complicate recruiting, as fewer employees are actively looking to move. Technology, underwriting, and claims roles remain the hardest to fill, while automation is the leading driver of staff reductions. The survey, representing roughly 10% of industry employment, also flags AI-driven long-term declines in administrative and support roles across the finance sector.