Forrester Study: Legion WFM Platform Delivered 1,340% ROI with 10% Turnover Reduction for Hourly Workforces

NewsData.io · United States · Aug 4, 2026

A Forrester Consulting Total Economic Impact study commissioned by Legion Technologies found that organizations deploying its AI-native workforce management platform realized a three-year ROI of 1,340%, a net present value of $47.3 million, and payback in under six months. The composite organization — modeled on a 15,000-employee specialty retailer — saw a 10% reduction in voluntary turnover worth $11 million, driven by schedule flexibility and earned wage access features. Additional benefits included forecasting accuracy improvements from 87% to 96%, seven hours per week returned to managers, and a 70% reduction in compliance-related costs. The findings are relevant to staffing firms managing high-volume hourly workforces, where turnover and schedule adherence are persistent cost drivers.