KPMG Expands ServiceNow Alliance to Deploy AI-Powered HR Transformation

NewsData.io · United States · Sep 11, 2026

KPMG has deepened its partnership with ServiceNow, serving as both implementation partner for joint customers and as the firm engaged to overhaul ServiceNow's own internal HR operations. The engagement combines ServiceNow's EmployeeWorks platform, its recently acquired Moveworks conversational AI, and KPMG's Mystro AI-mapping tool, with a first-phase MVP targeted within 180 days. The initiative centers on agentic AI workflows that take action rather than merely returning answers, signaling a broader market push toward AI-native HR service delivery models. For staffing and workforce technology observers, this deal illustrates how large enterprises are actively rebuilding HR infrastructure around AI agents, compressing transformation timelines and reshaping demand for human HR and support roles.