ElevenLabs CEO on $22B Valuation, AI Disclosure, and IPO Plans
TechCrunch · United States · Sep 24, 2026
ElevenLabs, the AI voice platform used by Klarna, Cisco, Adobe, and multiple governments for automated customer service, is reportedly valued at $22 billion with $600 million in annual recurring revenue — 55% from enterprise clients. CEO Mati Staniszewski discussed the company's reliance on thousands of contract annotators for training data, his view that businesses should disclose when customers are speaking with AI agents, and a vague 2028 IPO target. The interview highlights how AI voice agents are displacing traditional customer service staffing at scale, with clients reporting near-universal preference for AI agents over long hold times.
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